Dry Cleaning & Laundry

Convenient collection and delivery from your building
Vicuña is London's exclusive dry cleaning and garment care service provider. Each of Vicuña's luxury concierge services are tailored to suit our client’s discreet lifestyles and changing requirements.

EVERYDAY DRY CLEANING & LAUNDRY

Dry Cleaning

Specialist dry cleaning service for delicate garments with free collection and delivery. Providing the highest quality of care, and a wide range of services that free up your time and help you to look good every day. We collect, service and return your garments ready to wear.We collect and deliver every Monday, Wednesday and Friday between 7pm-11pm.

Service Wash

A convenient laundry wash and fold service with free collection and delivery. We collect your clothes, wash, tumble dry and fold them before delivering these back to you in ready to put away. Our wash & fold laundry service items include everyday clothing, such as:shirtspantssocksgym clothesunderwearIf you're looking for the easiest way to tackle laundry then look no further.We collect and deliver every Monday, Wednesday and Friday between 7pm-11pm.

Shirt Service (Wash and Press)

We collect, service and return your garments so they're ready to wear.Providing the highest quality of care, and a wide range of services that free up your time and help you to look good every day. We collect and deliver every Monday, Wednesday and Friday between 7pm-11pm.

Bedding and Linen

Bed linen freshly laundered and pressed with free collection and delivery.Our beautifully laundered and ironed bed sheets, duvet covers and pillow cases are second to none. All items are individually inspected and then washed with the gentlest detergents before being finished to our exacting standards. Laundry is then folded and packed ready for next time you change your bed. This service saves you both time and guarantees you the highest standard of laundry service available.We collect and deliver every Monday, Wednesday and Friday between 7pm-11pm.Please note duvets and pillows may take 3 days due to the drying process.

SPECIALIST CLEANING SERVICES

Handbag Repair & Care

We offer the most advanced cleaning, repairing and restoration services for designer brands and luxury leather. Book your bag into the spa today in a few easy steps, place your order now.We collect and deliver every Monday, Wednesday and Friday between 7pm-11pm.Please Note: This service can take 1-2 weeks depending on the cleaning requirements.

Suede & Leather Spa

We offer the most advanced cleaning, repairing and restoration services for leather and suedes.We are experts in the area of the comprehensive renovation and individual approach to all luxury and designer pieces. We will cleanse, refresh and restore the condition of your garments, revitalise their appearance to make them as they once were.We collect and deliver every Monday, Wednesday and Friday between 7pm-11pm.Please Note: This service can take 1-2 weeks depending on the cleaning requirements.

Fashion Trainer Care

We offer the most advanced cleaning, repairing and restoration services for designer shoes and trainers. We are experts in the area of the comprehensive renovation and individual approach to all luxury and designer pieces. Shoe SPA will cleanse, refresh and restore the condition of your shoes, boots, sneakers, trainers, runners, and purses, revitalise their appearance to make them as they once were.We collect and deliver every Monday, Wednesday and Friday between 7pm-11pm.Please Note: This service can take 1-2 weeks depending on the cleaning requirements.

ABOUT US

Classic Techniques, Modern Technology

Vicuña is proud of its history and heritage. Generations of fashion care experts created a simple yet irreplaceable philosophy

“Combining modern technology with old-world fashion craftsmanship, producing truly distinguishable quality”

Vicuña consistently delivers beyond the high expectations of clients and partners. When precious investments need a trusted service, our craftsmen meet this with absolute attentiveness and passion.

Each of Vicuña's luxury concierge services are tailored to suit our client’s discreet lifestyles and changing requirements. That is why Vicuña offers our members and partners a VIP hands-on service.

HOW IT WORKS

DROP OFF

  • Place your items in your VIP Laundry bag (or any bag if you are a first time customer) drop to the designated drop off point in your building.

PLACE ORDER

  • Place your order in seconds, choosing any preferences
  • We’ll collect your clothes and clean them in our state-of-the-art facility

PICK UP

  • We’ll deliver your clothes and let you know they’re back, simple!

CUSTOMER FEEDBACK

★★★★★ 03 Jun 2020
 "2nd time using the service... It's so quick and easy and my laundry smells amazing"

★★★★★ 19 Jun 2019
 "Excellent service - picked up and delivered on time"

★★★★★ 08 Mar 2019
 "Quick and friendly staff followed my specific requests, thank you"

★★★★★ 16 Feb 2019
 "Easy and updated me of the progress of my order"

WE'RE COVID-19 SECURE: WE'RE USING ENHANCED CLEANING, HANDWASHING AND HYGIENE PROCEDURES

Our team of laundry and dry cleaners have adopted the new industry guidelines to ensure this work is carried out safely and we have worked the relevant precautions for customers and our teams into our operations, including enhanced cleaning, handwashing and hygiene procedures. 
 
We're also asking customers and our staff to take all reasonable steps to maintain social distancing during collections and deliveries.
 
We ask that any customer or household that has had a confirmed case of the virus does not place an order for at least 5 days post-recovery. Customers who test positive for the virus, and have had a collection or delivery within 10 days, notify our customer care team so that we can take the appropriate precautions.
 
Guidelines for our customers
  • Customers should refrain from ordering for 5 days post recovery from the virus if anybody in their home has coronavirus symptoms, has been advised to self-isolate, or has been told to shield
  • Customers and especially anybody clinically vulnerable should take extra care in observing social distancing when orders are being collected and delivered to their front door, and contactless collection and delivery is provided as standard, whether this be you drop off and collection from the reception/concierge in your building or our team knock and collect from your apartment when you are not present; or our team will knock allowing you to leave your items outside your door.
  • Customers should wash their hands before and after handling their bag of laundry / clothes at both the collection and delivery although the risk of transmission from packages is minimal, and the authorities are advocating the usage of delivery services for those in self-isolation.
  • Customers who test positive for the virus, and have had a collection or delivery within 10 days, notify our customer care team so that we can take the appropriate precautions
 
Guidelines for our team:
  • Our staff should book time off & not attend work if anybody in their home has coronavirus symptoms, has been advised to self-isolate, or has been told to shield
  • Our staff should take extra care in observing social distancing if anybody in their home is clinically vulnerable
  • Our staff should wear face covering when attending collection/deliveries 
  • Our staff handling your items are:
    • Continuing to regularly wash and sanitise their hands, and making a concerted effort to only touch/handle items as necessary
    • Advised to check their temperature before starting each day
    • Wearing protective gloves and disposing of them
    • Safely disposing of any used cleaning materials
    • As per recent Government advice, any of our employees who have recently been abroad or are showing any symptoms of COVID-19 will be instructed to self-isolate immediately.


CONTACT US

Telephone: : 020 3417 3363